Case number ** Booking **. When you receive a bid that interests you, you may log into your account and click on the "Contact Hotel" button to begin the reservation process. Refer to our Privacy Policy or contact us at privacy@cvent.com for more details. Last minute change required and it was handled fast AND correctly. 2003-2023 Lexyl Travel Technologies, LLC. Greetings,I will pass this wonderful review on to Madison's boss. Change your trip. The properties have superior levels of comfort, amenities, services, facilities, and attention to details. Our training program is designed to be an ongoing process with a helpful management team that is invested in the success of each person. MTCH AG When I recontacted Hotel Planners they advised once the booking is confirmed, we can't adjust the total, make changes, or add information, which apparently is their standard answer. The team was extremely helpful in navigating me through a difficult decision to cancel my preplanned trip aft HotelPlanner is a website where hotel and travel vendors can post nightly rates for their rooms and services. Hello,This reservation was booked online. The better booking your results and service ratings the more calls you get. That gives us a way to check things out on what each place has to offer. HotelPlanner doesnt charge travelers any fees for its services; it makes money by taking areferral fee from hotels and service vendors. View jobs HotelPlanner Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 9 reviews Location United States 9 reviews Ratings by category 3.9 Work-Life Balance 3.0 Pay & Benefits 2.8 Job Security & Advancement 2.9 Management Close the sale and process payment. Hello,We are so sorry to hear about the experience you had on our site! Learn about why our customers rave about us. Amazon.com: Hotel Planner : Alexa Skills Contact us | Hotwire.com These hotels are considered luxury properties and are rare. 2003-2023 Lexyl Travel Technologies, LLC. View some of our television commercial campaigns playing regionally across the nation. I called the support line and they said it could not be change after reservation was confirmed. These properties are usually located in exclusive suburban areas, in major downtown cities or in prime resort locations. The Cvent Community is your first stop to find answers, learn our products, and connect with other users. These casual properties provide the essentials of lodging accommodations with affordability in mind. Ask about a refund. And while they still maintain the prestige of a highly acclaimed hotel brand, they offer a little silliness that guests will undoubtedly both appreciate and remember. I was able to book a group very easily through your website. Fill in your preferences and HotelPlanner will return bids from its partner hotels, which include InterContinental, Hilton, Starwood, Best Western and Hyatt.". In addition to providing appropriate training, hotels can empower their employees to perform stellar customer service through budgeting. In this case the suppliers virtual card they provided to the hotel did not go through. The "Most Likely Range" represents . Interhome Group. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. With Hotwire you enter the date and location. Check instant online group rates for rooms. Hello,Thank you for allowing HotelPlanner to be a part of your travel plans!Regards,Rachel Spurling. 4.0 115 reviews. (dates, names, hotels). Hotelplanner.com Customer Service Representative Salaries But once you get the hang of it, youll soon learn how you can easily apply these best hotel customer service principles to your own property. I book through Hotel Planners website designed to appear as though I were booking directly with the Embassy Suits in San Marcus TX for June 11 thru June 15, 2023 . And if youre wondering what that might look like, were so glad you asked! I'm so grateful for her second-to-none assistance. Everything from room cleaning, to turndown service, to flavored water in the lobby can be considered an aspect of hotel customer service. 2003-2023 Lexyl Travel Technologies, LLC. Our reservation process is very simple. HotelPlanner Employee Reviews for Customer Service Representative - Indeed Parking is by valet or by using a public parking garage a block away for covered parking or across the street for uncovered. It offers access to low negotiated rates and gives you the opportunity to compare hotel prices before making a reservation. Or the customer who left their hotel room because it needed repairs, only to come back and see an apology note along with a chocolate wrench. All bids must be accepted online or with your account representative from our company by email or phone. Contact - Hotelplan Beautiful new offices that overlook the gorgeous Florida intercostal and Atlantic Ocean. If you have any further questions or concerns, please reach out to me directly at Rachel.Spurling@HotelPlanner.com. I just wont use HotelPlanner again. Meetings.com's mission is to be the premier site for information on meeting and banquet venues around the world for corporate and association meeting planners. This is the date when the hotel will consider your group a definite booking. Confidence in online communication has been restored. We will notify you via email when new hotel bids arrive so that you can view the full offer details online. For example, lets say a loyal guest traveling for business loses their very important work hard drive. Contact Hotel Planner - Tonight Deals Customer Service/Support - JustUseApp . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Please allow 2-10 business days to see that reflected on your account.Regards,Rachel Spurling. Contact Information 205 Datura Street 10th Floor West Palm Beach, FL 33401 Get Directions Visit Website Email this Business (800) 497-2175 Want a quote from this business? 2003-2023 Lexyl Travel Technologies, LLC. Our systems are GlobalSign secured. To qualify you must possess the following, with no exceptions. I trust this process and have used it several times with no worries. The average HotelPlanner salary ranges from approximately $36,926 per year for Hotel Manager to $103,397 per year for Senior Software Engineer. 7 Salaries 31 Q&A Interviews Photos Want to work here? Description This service will patch you to live expert Hotel Planner to assist you in making any new hotel reservation around the world. What if I want to book a group, but want each individual guest to pay for their stay? These little touches and extras will always be noticed and appreciated by your guests! All rights reserved. Suggested Commitment: 20 - 30 hours per week. Hyatt Place National Harbor in Oxon Hill. HHD GmbH Hello,We always love to know the guest had a wonderful time at the hotel. After I was deceived into believing that I was speaking to the actual hotel, my credit card information was provided, but once I arrived at the hotel, there was no credit card information or booking on file. How does one provide customer service that withstands the test of time? by the time we were ready to submit, the rooms were booked, the rate had changed, and so had the cancellation policy. Frequently Asked Questions - HotelPlanner It helps you find lower prices for hotel bookings by instantly comparing bids from its various partners. People like sharing their opinions. It's our pleasure to always help! INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. We have hotel rates for any type of group! The latest version has the ability to book group hotel reservations for both the group coordinators and group hotel sales managers. Yes. Please provide the following information so that we can expedite your request: Do you have any questions or need more information? When it comes to hotel management, creating team bonding between the various departments that make up a successful property isnt a list topper for most. I thank you again MISS TAIMANE!!! three customer service tips from top hotel brands. Our group rates are price checked to ensure you are always getting the best group rates. At this time, the hotel will need to have final information regarding your group, and confirm any changes to payment type, number of rooms, etc.If final reservations and additional information are not received by the cut-off date, the hotel may release the room reservation block and rooms will be on a space available basis only. There may be a typo. HotelPlanner is a leading travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global gig-based customer service network to seamlessly serve all traveler hotel needs from a single platform. OR Messaging with a Live Agent on our site OR Calling us at 1 (866) 381-3981 Holiday Inn Express & Suites Manassas An Ihg Hotel in Manassas. BTW first offered room was cheaper and free cancellation. 5 Stars So total legal tax and fees of 0.98% for 4 night's stay should have been $10.81. Customer Service Portal HotelPlanner.com has created The American Group Travel Awards (AGTA) and its European counterpart The European Group Travel Awards (EGTA), in order to recognize organizations and individuals that represent the leaders in group travel. Hotel check-in and check-out. Lexyl Travel Technologies, LLC is the leading global online group travel services firm with operations in more than 6200 worldwide destinations. Your review and feedback is extremely important to us and we are happy to hear we were able to accommodate you and give you the service you deserved. literally everything went wrong. Are you interested in being a reservations agent that can earn commissions anytime that is convenient for you, from the comfort of your home? How do I know my reservation is confirmed? Then you can contact hotels, decline bids or book instantly through HotelPlanners portal. If you have any further questions, please contact me at Rachel.Spurling@HotelPlanner.com.Regards,Rachel Spurling. Hotel Customer Service Training - Chart Your Course International Please feel free to reach out to our support staff for immediate assistance. I had booked a seven day stay at Holiday Inn Express in Dripping Springs, TX. Learn about Hotel Planner culture, salaries, benefits, work-life balance, management, job security, and more. Job well done. Enter Reginette; and after three days of providing names and other information, denial was rescinded. Hotel revealed only after booking. HotelPlanner looks forward to working with you in the future.Regards,Rachel Spurling. That said, make sure youre familiar with the companys cancellation policy and refund conditions and procedures. 22400 Flagstaff Plaza, Ashburn, VA 20148. Offering first class comfort with elegant decor, most properties have 24-hr room service with hot and cold food items, turndown and butler service, valet parking, gourmet restaurants, lavish spas, full-service health clubs with personal trainers/exercise classes, heated pools, plus golf courses, and/or tennis centers may be on property. If booking on behalf of a company, please make sure your employer approves your use of the free room before accepting it from the hotel. sales and use, occupancy, room tax, excise tax, value added tax, etc.) Negotiate online by declining bids.3. He borrowed her house keys, drove the company car all the way there and back, and returned her luggage to her before her dinner reservation that evening. The Sleep Menu was filled with everything from lavender bath bombs to high end sleep technology. Our employees love working for HotelPlanner, read our employee reviews. We want to work with money-motivated go getters who are confident in their ability to succeed. I will be in contact with the TX comptroller office. Once you find a good rate, increase the number of rooms and see if the same rate is still available. Did you know that improving their customer service could collectively save U.S. companies $62 billion annually? And what time frame you have to cancel with no penalties. Certain destinations have special travel restrictions, like minimum night stays. Hi-Speed Internet with an Ethernet connection, Commitment to specific number of hours per week/month. Hotel was clean, but mediocre. Explore five ways tech can solve common hotel customer service headaches. Therefore, I booked directly with the hotel as originally intended. Lowest Group Rate Guaranteed*, We only use your information in support of your booking/reservation in accordance with our. Very helpful. Become a Hotel Planner reservations specialist and earn commissions anytime its convenient for you and from the comfort of your home. Sgereistrasse 20 When you sign in (any time, 24x7), you will be offered calls of customers looking to make hotel reservations. 4 Stars Leave the opportunity for them to write their own answers but make sure you still give them simple multiple choice options. HotelPlanner.com, the leader in online hotel sales and reservations with 18 years in business is adding quality people to educate hotels on the HotelPlanner platform and sell advertising placement. Listing type. Whether its a diamond ring or a sentimental toy, hotel guests will likely check out off your hotel feeling stressed or upset over their loss. We are glad to hear the situation was handled swiftly and with satisfaction. No more calling around to the hotels6. These elite properties provide a much higher level of guest accommodations. Seeing as you called in the day before arrival, it is even more difficult. Its location on this page may change next time you visit. Become a "Work From Home" Hotel Planner Reservations Specialist (Independent Contractor) Anywhere / Your Home Make your own hours and take inbound new reservations calls from home. Hotel has 90 suites. Put your passion for travel into action as an inbound reservation sales agent with Customer Service Network Group! Good customer service. First of all, customer service is more than just providing the paid services for the hotel residents. Hotwire, Inc. is not responsible for content on external sites. My business relies on all details being correct when my team arrives. See more related careers. Alongside upgraded cleanliness and comfort, properties may offer a full service on-site restaurant and bar, baggage assistance, valet and room service, moderate fitness center, and pool. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. From $89. Rooming list builder for your group.4. Please provide the following information so that we can expedite your request: Can you answer a few more questions so we can get you the best possible hotel quotes? I wasnt sure which hotel to pick so he took the initiative to help create a list of options I can choose from. The shop can promote themselves while also help to improve your hotel customer service. An agent has been notified of this issue and will be in touch with you shortly. Hyatt Place Washington DC / National Mall. Free Event Management Software for Planners and Properties. You will be assigned to one of our expert planners and the hotels will provide customized quotes based on your group reservation requirements. 33% of Americans say theyll consider switching companies after just a single instance of poor customer service. that we collect from customers and pay our vendors (such as hotels, etc.) HotelPlanner salaries: How much does HotelPlanner pay? - Indeed HotelPlanner.com. Get buying tips about Travel Agencies delivered to your inbox. Diagram events, wow attendees, and win clients with free planning tools. So I entered my credit card information and submitted it. Basically just do something customer service that has never been done before by another hotel. DE-63739 Aschaffenburg, Hotelplan (U.K. Group) Ltd. Anyone can write a Trustpilot review. I was tricked into making a hotel booking through this website which was fraudulently designed to appear as though I were booking directly with the hotel, which was my only intent. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group leads this year, and is providing group hotel booking services to over 3,000 groups per day. The estimated total pay for a Customer Service Representative at Hotelplanner.com is $40,836 per year. For individual reservations, please see your confirmation email.For groups, please email all changes to your assigned planner. Shows there rating and if you can pay once your there. HotelPlanner.com Reviews | Read Customer Service Reviews of www Thank You, Steven! Average 3.0 /5 Read Reviews More Details. It may sound intimidating at first, but once you start looking for these opportunities as they organically present themselves, youre sure to find one sooner or later. +1-800-716-8490. in connection with our customers purchasers. Customer Services & Support Based on 24 salaries Customer Service Representative 4 salaries Reservations Agent 4 salaries View More Sales Based on 12 salaries Sales Associate 4 salaries Enterprise Account Manager 1 salary View More Product & Project Management Based on 9 salaries Product Manager 66 Below average Happiness How enjoyable people find their day-to-day life at work Below average Purpose
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