Make our stay very pleasant. - See 18,500 traveller reviews, 18,179 candid photos, and great deals for Royalton Riviera Cancun at Tripadvisor. Royalton CHIC Cancun Resort | Adults Only All-Inclusive Dear TheodorosG1984,We would like to thank you for your valuable feedback. Diamond Club - Royalton CHIC | All-Inclusive by Marriott. I did not enjoy room service too much. Throughout this process, I received AWFUL customer service and was treated like an afterthought. There are similar hotels available. Upgrade to our Diamond Club and enjoy a wide range of premium services and benefits. The beautiful white sand beach has a bar and lots of lounge chairs. If youre not happy with the response you receive, dont be afraid to speak with your supervisor. It has 491 rooms, eight restaurants, three pools, a spa and a fitness center. Im sure they will get it right for next year and I definitely will not go to a hotel unlwess its been open for a year or 2. Its about a 20-minute drive from Cancun International Airport (CUN) and about 45 minutes from the bustling Hotel Zone and downtown Cancun. However those little things will not stop you from having the best time and your dream vacation. more, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Diamond club had its own pool and beach area in St Lucia, and the butler service & dinner reservations were definitely worth it. Best Adult Only All Inclusive in Punta Cana? We were booked into Diamond Club. We checked in a Luxury Junior Suite Swim Out Diamond Club for our 27 anniversary, as soon we arrived at the hotel we were guided to the Diamond Check in lounge, we were immediately greeted and offered drinks to our choice, we both ordered a Black Label scotch on the rocks and proceeded to our check in process and explanation of all the services and areas of the hotel, we were told we will NOT required reservations for any restaurants, that we could just walk in any time, also, we were told we had access to the Entire Hotel and all the Areas, also, we were explicitly told that only the Beach Diamond Bar, Diamond Reception lounge, and a couple of other bars carry "Premium Drinks", after a short check-in process, we were directed to our room and told our "Personal Butler" will meet us there. AREAS 8/10. You can still enjoy all of the American traditions while at one of the Best All Inclusive Resorts for Thanksgiving in the Caribbean and Mexico. Our butler never showed up the first day, it was difficult to arrange meeting the butler since they will rotate in a daily basis, not sure what the butler function is, apparently make reservations for the restaurants (but we were told we didn't need reservations at check in), make reservations at the spa or beach lounges, not sure. Location Bathroom Staff / Crew Cleanliness Food & Restaurants Sanitary measures (Covid-19) The strong points Food was great. So, the question [Read More], EDITORS Note: We are updating this page as we receive deals. Whether youre looking for a romantic getaway or a family vacation, the Royalton Diamond Club Cancun is the perfect choice. . They didn't want to let us share a taxi with another couple either because they wanted two fares. The diamond club area isn't worth the upgrade, it's shady and the water was freezing. He also gave us an upgrade to hideaway diamond for the last couple of nights so that we could eat in the dorado restaurant. . Absolutely. We had stayed in Cancun before but not this far out. We visited most of the restaurants, we had no issues regarding our non existent dinner reservations thanks to our butler, we were welcome to all the restaurants with no issues, most of the restaurants are beautifully decorated with a great theme, servers were very attentive, and in short we enjoy them all, only El Dorado restaurant by the beach in the Hideaway side is kind of rundown and really needs some work, its well located being seafront but lacks appeal. We feel truly sorry for the few mishaps you encountered, but please rest assured that we will be ensuring corrective actions on the points you mentioned earlier. Its about focusing on the important things and delegating the little stuff. Top 10 spring destinations Americans are visiting this year. However, we would like to extend an apology for the disruptions that may have been caused to you during your stay. Receive an exclusive vacation experience with an upgrade to Diamond Club. DO NOT BOOK YOUR WEDDING AT THE ROYALTON. Gourmet Marche is a buffet with a lot of variety, and the Japanese Zen restaurant has a teppanyaki show. The Royalton NEVER gave us our certificate for the stay. The benefits and amenities are top notch and the staff is incredibly attentive. Let's face it, anything you drink on that gorgeous beach will be delightful! The check in was ok, fast but as personalized as we expected, receptionist "Jenny" was almost unfriendly and eager to get rid of us with poor regard for the guest or our questions, actually we were misguided in several ways. The only downside is the cost, but if you can afford it, it's definitely worth it! Youre on the same plane as everyone else and you get to your destination at the same time. Paranoids can now pick their exact [Read More], Thinking of escaping your kitchen this Thanksgiving? Diamond Club - Riviera Maya - Royalton Riviera Cancun Resort 1 2 Wonderful Stay, Is 'Diamond Club' Really Worth It? 1 1 Diamond Club, is it worth it? Looking to book for January next year. seems flawed for luxury resort. Check-in is at 3:00 p.m. and check-out is at noon. The lobby is very clean and beautiful, SPA, BARS, GARDENS and common areas were all clean and beautiful, some little details not worth mentioning, but definitely we enjoyed all the different areas. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We would be delighted to have you back anytime soon!Luxury RegardsFrancisco JorgeGeneral Director. Ventura Park has a dolphin encounter, ziplines and go-karts. Way above the normal taxi price.- pool closures were terribly managed. This would make a nice package for an anniversary or romantic getaway. Yes. Royalton Chic Punta Cana is an adults-only, all-inclusive resort that was introduced into Marriott's portfolio in January. We had a blast and will definitely be back with the kids in a . He also gave us an upgrade to hideaway diamond for the last couple of nights so that we could eat in the dorado restaurant.The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent.The hotel is very nice and the food was fantastic. Is very confusing the term DIAMOND CLUB, you supposed to pay extra to have access to certain things that other people don't have access to because they decide not to pay for, in our case, the only benefit we got from DIAMOND CLUB was getting to dinner without a reservation, we literally saw several people every night in different restaurants around the hotel turned back from the entrance because they didn't have a reservation only to find out the restaurant was more than half empty inside when we were shown our table, I found this practice disgusting, I'll understand if the place was full, but being that empty to turn down people trying to enjoy a nice dinner instead of being forced to eat at the only buffet at the hotel because they are not DIAMOND GUESTS, butler service is a waste of time, this concept didn't worked for us at all, there was nothing our butler did for us that we couldn't do ourselves, premium drinks well you know the tale here, there were none at all, Free COVID test for Diamond Club members don't count on that, I had to pay $70 for a rapid test in CASH (they don't take CC nor charge to your room) and you don't get even a receipt of what you paid, so basically I paid Diamond Club Access to be able to use the restaurants to eat same food they offer at the buffet but brought to your table in a decorated plate. They are NOT honoring their own agreement. I believe the beach is in 3 sections now, so memories guests dont go on the non diamond club royalton beach eaither, which may leave extra space for loungers. Relax by the pool or check out the fitness centers cardio and weight equipment or take a Zumba, yoga or aqua aerobics class. Or, they are thinking about nothingand just enjoying the quiet time away from that guy at the pool bar who forgot to hydrate. Family-friendly in nature, the resort is also a popular choice for destination weddings. Review of Royalton Riviera Cancun Reviewed July 27, 2018 We were part of a group who were there for a wedding. They could even be more responsive to your request. Royalton Resorts | Marriott International | All Inclusive Resort If you want to check the price difference, here is your link: Chose your exact room @ Royalton Resorts The hotel is very nice and the food was fantastic. ROYALTON RIVIERA CANCUN 7/10.More, Dear Traveler,Feedback like yours has proven to be invaluable and is a great addition to our blueprint for continuous improvement on vacation stays. Show Details Book Now Luxury Two Bedroom Junior Suite Keep the whole group together at our expansive suite with views of the vast mangroves beyond. Just wondering if Diamond Club is worth it. The Grand Velas Riviera Maya is located beachfront in Playa del Carmen on 80 acres of mangroves and lush tropical jungle. We ordered room service a couple times, Diamond Club guests have a special menu, nothing fancy, just a few plates, food was OK, it takes forever to get to your room, and usually cold. It was our first visit to Mexico and we were not disappointed. Royalton Splash Riviera Cancun - UPDATED 2023 Prices - Tripadvisor Diamond Club - Royalton Splash Riviera Cancun - Marriott On first arrival as you drive up to the hotel it doesn't look very appealing. Receive an exclusive vacation experience with an upgrade to Diamond Club. I was sick and looking for some specific supplies around the resort. Upgrade to the Diamond Club Get a taste of luxury at the Royalton Punta Cana. Blue Diamond Hotels and Resorts Inc. All rights reserved. Beach was clean. The upgrade to Diamond Club is about $500 CDN. Those who enjoy lots of resort activities, entertainment, pools, and waterparks will be right at home at the Royalton Hotel Cancun. Upgrade to our Diamond Club and enjoy a wide range of premium services and benefits. The Royalton Diamond Club is a great way to get the most out of your vacation. Skip to main content MARRIOTT ALL-INCLUSIVEMenu English Travel Agents Sign In Or Join-marriott.comSign In or Join white-marriot From upscale accommodations and amenities to exclusive on-site dining, anticipatory service, and access to our shimmering pools, you can have it all! Dear Traveler,Thank you for choosing Royalton Riviera Cancun and for taking the to share your rating with us.It is wonderful reading your comments on your vacation experience. Almost everyone asks if the Royalton Diamond Club is worth it. An outdoor theater holds performances in the evenings. Diamond Club members have their own lounge and can have their butler make restaurant reservations, which might make it a worthwhile option as the a la carte restaurants can have long waits. a donut station! I want to thank all the employees who work in this place. The only downside is the cost, but if you can afford it, its definitely worth it! more. Ahh, its good to be the King, you think.or at least its good to be treated like one, without all those pesky responsibilities of running a monarchy. This premium level of service features the comfort of anticipatory service, exclusive la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club guests. If youre staying at the adults-only Hideaway section, you might want to request Building 3 if you like a sunny location. People choose the Diamond Club because of how it makes them feel. However, in general, a membership to this exclusive club will likely cost several thousand dollars. Its the calm demeanor of those around you. This is the version of our website addressed to speakers of English in the United States. Luxury Stays - Royalton Splash Riviera Cancun - Marriott We visited most of the restaurants, we had no issues regarding our non existent dinner reservations thanks to our butler, we were welcome to all the restaurants with no issues, most of the restaurants are beautifully decorated with a great theme, servers were very attentive, and in short we enjoy them all, only El Dorado restaurant by the beach in the Hideaway side is kind of rundown and really needs some work, its well located being seafront but lacks appeal. Guests rave about the food, which is above average for an all-inclusive resort. Diamond Club - Royalton Resorts Theres a caf for coffee, ice cream and other sweet treats. We stayed at this hotel for 5 days, there were ups and downs during our stay, I'll try to share our experience in a concise way. Is not knowing which room you will get driving you f! Furthermore, during our initial stay there they "forgot" to provide us with additional accommodations that were outlined in the agreement, which we didn't make a fuss about during our stay. The beer thing seems silly but also not worth paying for diamond club just to get Corona.
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